How do we use personal information we collect about you?

What information do we collect? When you use our services we collect information about you relating to usage of our website which is collected using cookies. These are placed on your computer to collect visitor behaviour information to personalise your repeat visits to the site. 

Why do we need to collect and use your personal data?

The primary legal basis is for the processing of your data for the performance of our contract with you. The information we collect is essential for us to effectively carry out the services you require from us. Without collecting your personal data, we would be unable to fulfil our contract.

How will we use the information about you?

We collect information about you to provide you with the services for which you engage us.

Who might we share your information with?

If you agree, we may email you about other products or services that we think may be of interest to you. We will not share your information for marketing purposes with other companies. Where third parties are involved in processing your data or assisting with you service we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, and that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions. Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit, including password protection and/or encryption of data etc. To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.

How long do we keep hold of your information?

During the course of our relationship with you we’ll retain personal data which is necessary to provide services to you. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship. We reserve the right to retain data for longer where we believe it’s in our legitimate interests to do so. In any case, we’ll not keep your personal data for longer than 10 years after our relationship with you has ended, unless required to do so by our regulator. You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information, please email or write to us using the contact details noted below. When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use. We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.

Marketing: We’d like to send you information about our products and services which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.

Cookies: We use cookies to track visitor use of the website and to compile statistical reports on website activity. For further information visit http://www.allaboutcookies.org/. You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

What should you do if you are unhappy with how your personal data is processed? You have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner’s Office:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Changes to our privacy policy: We keep our privacy policy under regular review, and we’ll place any updates on our web page (and/or) inform you of any changes when they occur. This privacy policy was last updated on 01.06.2020

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you; please contact us via email at info@thegoldcompany.co.uk or Write to us at: TGE, PO Box 77231, London, EC1P 1LX